What is Tech Data’s MyShop?
MyShop is an e-commerce tool that’s fast, efficient and evolves with your unique business. With real-time refresh, plug-and-play capabilities and tools made for business acceleration, create anything from a personalized, easy-to-use catalog of offerings to a one-stop e-shop.
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What is the difference between TDEngage and MyShop?
How much does MyShop cost? How do I pay for MyShop?
How do I sign up for MyShop?
How long does it take to get started if I’m new to MyShop?
How does MyShop get added to my website? Can it be used as a punchout?
Is there a standalone website option?
What products can be sold? How is end-user pricing determined?
How are orders processed and how do I receive payment from a sale?
How does an end user receive their order? How are taxes and shipping fees handled?
How are returns handled?
Can I add my own products or services to be featured on MyShop?
Can MyShop integrate with my CRM?
Can I create special access for some of my accounts and customize what they see in MyShop?
Frequently Asked Questions
What is Tech Data’s MyShop?
MyShop, formerly known as TDEngage, has been rebranded and updated due to its variety of new features and enhancements.
What is the difference between TDEngage and MyShop?
You have several versions of MyShop to select from. This includes the Standard free version, or one of three upgraded versions for a small yearly fee. Reseller partners pay for the year of service upon registering.
How much does MyShop cost? How do I pay for MyShop?
If at any point you’re unhappy with the value you are receiving from MyShop, contact Tech Data to discuss your options.
Registration for MyShop is quick and easy: simply go to the MyShop home page, click “REGISTER” at the top right, and fill out a short form. You will then be emailed information on how to log in.
How do I sign up for MyShop?
MyShop offers a variety of easy-to-use, customizable features, allowing you to create the best environment for your customers to do business with you.
How long does it take to get started if I’m new to MyShop?
Upon registering, MyShop’s basic functions can be initiated quickly (about 30 minutes). However, depending on the complexity of your e-commerce needs, it can take up to a few hours if you are looking to add additional features.
After setting up your MyShop page to your exact specifications, you can then retrieve a script code provided in your account that can be added into your website. The code will populate MyShop into your website as an i-frame (if employing the Standard, Standard+ or Prestige version).
How does MyShop get added to my website? Can it be used as a punchout?
MyShop can also work with your internal procurement system and operate as a punchout catalog with a full suite of Tech Data products available to your customers or employees. Additional fees may apply. Email us directly at myshop@techdata.com for more details.
Yes, with the VIP Level of MyShop, you receive a hosted domain that can be fully branded, customized and pointed directly to any URL.
Is there a standalone website option?
MyShop uses real-time pricing, allowing the reseller to add their end-user markup or leverage MSRP.
What products can be sold? How is end-user pricing determined?
All Tech Data products that you are authorized to sell can be featured on MyShop. You can also display unauthorized products, allowing your customers to request a quote instead of directly purchasing.
Once you approve an order, Tech Data automatically begins processing and shipping to your end user. If properly set up with
Tech Data in advance, orders shipped to your customers can be white labeled with your brand and information. Resellers can also set all orders to be returned directly to them.
How does an end user receive their order? How are taxes and shipping fees handled?
For shipping costs, you can select from two options: utilize the built-in FedEx API, which calculates the fee based on the size and weight of a product or manually set the shipping fee based on the price range of an item.
MyShop uses an integration with TaxJar to automatically calculate and assess the proper sales tax to your customers, built seamlessly into the purchase flow.
Product returns from sales made through MyShop are handled the same way as products purchased from Tech Data by a reseller partner. Refer to your service agreement with Tech Data for specific details.
How are returns handled?
Yes, with the Prestige or VIP level service, your company’s products and services can be featured and sold on MyShop.
Can I add my own products or services to be featured on MyShop?
MyShop integrates with Salesforce, ConnectWise and Microsoft Dynamics 365. You also can download your order history data. For CRM integration, additional fees may apply. Contact us directly for more details.
Can MyShop integrate with my CRM?
Yes, with MyShop you can create special logins for your individual customers and create customer groups to control the specific products and pricing that they can view.
Can I create special access for some of my accounts and customize what they see in MyShop?
All transactions via MyShop are between the end user customer and the reseller. Payments are processed by one of several approved third-party payment providers (PayPal, Stripe, PayTrace, Worldpay, etc.).
How are orders processed and how do I receive payment from a sale?
After an order is completed in MyShop by the end user, the reseller is prompted to approve and submit that order to Tech Data. Tech Data then processes and fulfills the order by shipping directly to the end user or to the reseller, depending on which option is selected.